Studio Policies

If you need to cancel a scheduled session at the studio, we ask that you notify us 24 hours prior to your appointment. If you cancel less than 24 hours prior, there will be a charge of:

• 50% of your private or semi-private session fee
• 100% of your small group class fee

If you cancel 3 hours or less prior to your session, for any reason including illness, there will be a charge of:

• 100% of your session

If you do not notify us, and you do not show up for your session, there will be a charge of:

• 100% of the session fee

We allow a 30 minute waiting period for our instructors. If you are unable to arrive within a 30 minute period from the onset of your scheduled appointment, we will consider this a “No call ~ No show” and there will be a charge of:

• 100% of the session fee

In the event that you arrive late for your session, please be aware that we do not extend sessions to accommodate for this missed portion of your appointment.

After an appointment time is cancelled, that time slot will become available to other clients. If you have a scheduled appointment and anticipate a conflict, we recommend that you cancel according to the 24 hour cancellation policy, above, to avoid any late fees. You are then welcome to call us and reclaim your original appointment, if it is available, or reschedule for another time.

Coupons
-When using coupons, clients must present the coupon at the time of purchase in order to receive a discount. Coupons are valid for Pilates services only unless otherwise indicated. Percentage discounts are for full priced services only. Private, semi-private, and class packages are already discounted and may not be combined with any other percentage discounts.

Birthday Coupons
- Birthday coupons are valid only during the birthday month. These coupons are for all Pilates services, including packages. Birthday coupons are not valid on retail items.

Monthly Specials
- Monthly specials are valid only during the month of the special. If a client needs to make a purchase at the end of the previous month, they may purchase necessary services to finish the month, then purchase discounted services during the month of the special.

Special offers are not to be used in combination with any other specials or discounts. Special offers are limited to one discount per person, per month unless otherwise indicated. We sincerely appreciate your continual support of the Absolute Pilates studio.

In the event of bad weather and unsafe driving conditions, ABSolute Pilates may need to delay the start of business or close the studio for a period of time. You may call the studio phone at 393-9611 after 6:45 AM on inclement weather mornings and the recorded message will inform you of any changes in the schedule.

If bad weather conditions arise after 6:45 AM or persist throughout the day, the studio voice message will be updated accordingly to keep you informed of our schedule changes.

All sessions that are cancelled due to inclement weather may be rescheduled. Missed classes may be rescheduled in the regular weekly class schedule.

We apologize, in advance, for any inconvenience – however – safety of our clients and our instructors is a priority.

WHAT>> In an attempt to minimize low-enrollment class cancellations, ABSolute Pilates has devised the following plan to meet the clients’ and the studio’s needs:

Mat Classes

Minimum number to hold a class is 3.

• If only 2 people have signed-up for the class, they will have the option to substitute a reformer class at the cost of two mat classes from their class card.
• If only 1 has signed up, he/she will have the option to do a private session at the cost of three mat classes from his/her class card.
• If you are one of two people from a mat class that is offered the above reformer option and the second person declines, you will then have the opportunity to substitute a private session at the cost of three mat classes from your class card.

Equipment Classes

Minimum number to hold a class is 2.

• If only 1 person has signed up for the class, he/she will have the option to substitute a private session at the cost of two equipment classes from his/her class card.

HOW>>The studio will notify you in the event that there is a low-enrollment situation and clarify your options, so that you can plan to proceed with your scheduled workout. There is no obligation. You may decline the offer without consequence.

• For morning and noontime classes, we will do our best to notify you the evening or day before class.
• For evening classes, we will do our best to notify you by 3:00 pm.

WIN-WIN>>This plan will allow you to count on ABSolute Pilates for the workout that you have scheduled into your busy day AND, perhaps, experience a different type of Pilates workout, at a fraction of the original cost. This plan also helps our studio meet its costs for group class time.

We hope that you will find this policy helpful in your ongoing pursuit of physical fitness.

If you wish to start a Pilates program following a condition or injury that has been treated by a physician and / or a physical therapist under a physician’s referral, you will need to have your doctor sign our medical release form before getting started.

The medical release also applies to our current clients who have had a significant change in medical condition, surgery in the past six months, or have recently become pregnant.

Please contact the studio to request a medical release form be sent to your treating physician.

The policy has been put in place to keep our clients safe as they strive to meet their personal goals of health and wellness through the Pilates method.